Customer Care

Beyond is an experience we live together through the whole journey

Start
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Idea
02
Definition
03
Evaluation
04
Finance
05
Design
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Installation
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Start
Start

Start

A lifelong journey that we will make together, from A to Z. With BEYOND™, we become partners. For life.

01
Idea

Idea

Irradiation projects always start with the most brilliant vision.

02
Definition

Definition

Together, we shed light on your exact needs through transparent dialogue.

03
Evaluation

Evaluation

E-beam, X-ray, both? Your needs will be met with the best solution and technology.

04
Finance

Finance

We guide you in the development of your business plan and offer you financing solutions.

05
Design

Design

With you, we define and design all the elements that will be integrated in your solution (conveyor, safety, …).

06
Installation

Installation

You will be supported from installation to complete validation of each system and subsystem, including integration.

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Start

Start

An application specialist will remain by your side after installation to support you in the start-up of your center and the validation of your products.

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Care

Care

When you come to us with your project, you become our partner. And as such, you will be accompanied with your equipment – for life.

At IBA Industrial, we care about you from start to infinity.

With Beyond™, we live our experience together, through the whole journey. We want your irradiation center to thrive.

Our goals with you :

Build A Lifelong Relationship Of Trust And Support
Shed Light On Whatever Seems Complex
Secure Smooth Operations Of Your Integrated Solution
Maximize Your Industrial Workflow And Solution Uptime
Be In Dashboard

Build a lifelong relationship of trust and support.

  • A technical Account Manager can be appointed as your main point of contact.
  • An interactive communication platform allows you to easily communicate with the IBA technical team.

Shed light on whatever seems complex.

Your center is completely in your hands thanks to our early-stage support, from pre-installation to daily production.

Before the installation phase, we can help you to build confidence with the technological solution taking time to explain the treatment process and starting to train your team on future equipment in our INDux training center with hands on capability. In addition, an on-site training will be organized during the installation while the INDux remains available for any further needs.

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Secure smooth operations of your integrated solution.

An Application Specialist can accompany you during the project phase and during your production ramp-up. He will train your team on the integrated solution and support you during the PQ (Process Qualification) phase.

Maximize your industrial workflow and solution uptime.

Your needs are always answered thanks to our worldwide organization and its strong and fast reactivity. Our constantly growing team of international field engineers, based on 3 continents, allow for a fast and efficient customer service.

Your access to spare parts is available 24/7 and allows you a continuous access. We help you to secure the right level of spare parts on site throughout the life of your equipment.

IBA Store

Your engineering service monitors your configuration and provides updates, redesigns and upgrades to secure your solution for the long term.

IBA TECHNICAL SUPPORT CENTER (TSC):

The IBA Technical Support Center aims to help you whenever and wherever you need it. Staffed with IBA engineers, this dedicated team of experts is available around the clock, ready to understand and address your equipment issues. Reach out to us: +32 10 20 35 51.

Be-In, your portal to information anytime, anywhere.

Operating in the cloud, keeps you informed about vital parameters of your equipment and proactively alerts you about potential risks, ensuring you’re never caught off guard.

It’s a dynamic community space where all users connect to the IBA INDUSTRIAL support organization. Be-In is about staying connected, informed, and inspired. Be-In is a comprehensive platform offering intuitive dashboarding, effective troubleshooting, proactive maintenance, and a wide range of intelligent insights. Supported by training materials, an integrated store and a ticketing tool for smooth operations, Be-In paves the way to operational excellence. Be-In creates an interactive community where insights are gained, and your success is our priority.

Discover Be-In

Iba Indux Logo

Practice Makes Perfect

Iba Indux Center

INDux, IBA Industrial User Experience: More than a training center.

User Experience Center

User experience center

This center is not only a training center but also a place of collaboration where people with different missions can meet and exchange ideas so everyone’s expertise will grow.

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Maximize your talent

Our trainees are welcomed into an environment equipped with both the latest equipment and our legacy systems. This allows us to offer them an optimal and more immersive experience.

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Optimize your knowledge

We strive for technical excellence for IBA collaborators and customers through in-depth, practical and theoretical training plans delivered by experienced trainers.

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Share your experience

The success of these courses is based on a mutual exchange of knowledge between trainers and trainees, who each bring their own personal experience from the field.

The main goal of INDux is to ensure that people working on IBA equipment achieve a high level of technical skills. We want to help them to be as empowered as possible so that they can make the right decisions and take the right actions.

Training courses

INDux proposes a series of training courses.

A complete training cycle takes place in 4 weeks, 2 for the Basic Level and 2 for the Advanced Level.

Your opinion is very important to us and we encourage you to share it by answering the survey below. It will help us to build the most appropriate training for you.

Basic Level module 2

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Your voice counts

Customer Care

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